CASE STUDY • RETAIL • LOWER HUTT
40 YEARS OF PARTNERSHIP
How New World Lower Hutt keeps its store in top condition with JT Group, a relationship built on trust, communication, and a team that cares.
INDUSTRIAL
COMMERCIAL
HIGH RISE
RETAIL
INDUSTRIAL COMMERCIAL HIGH RISE RETAIL
New World Lower Hutt has been part of the Lower Hutt community for 44 years. Over that time, the business has seen suppliers come and go, but one relationship has remained constant: JT Group. For 40 years, the entirety of JT Group’s time in business, they have kept the store clean, presentable, and ready for the public, through industry changes, business evolutions, and even a rebrand along the way.
THE PARTNERSHIP
A partnership that's stood the test of time.
For 40 years, the entirety of JT Group’s time in business, JT Group has been the trusted partner keeping New World Lower Hutt’s building clean, presentable, and ready for the public. It’s a relationship that has outlasted industry changes, business evolutions, and even a rebrand along the way.
"JT Group has been several different names since I've been dealing with them, because they continue to evolve in what they're doing."
That commitment to evolution is exactly what has kept the partnership going. The business began as JT Property Wash, before rebranding to JT Group in 2020, a change that better reflected its growth into an owner-operator model and its expanding range of services, from exterior washing to internal cleaning and concrete solutions. The legal entity, J. Tomlinson & Co Limited, has remained consistent throughout. A different name. The same people. The same standard.
THE PEOPLE
People you can count on.
For Steve, the longevity of the relationship comes down to one thing: the people. JT Group's leadership, Ray and his father before him, has shaped a company culture Steve describes as quality-focused, practical, and invested in the businesses it serves.
Over the years, Steve has come to know the team not just as a supplier, but on a personal level.
“I’ve been lucky enough to get to know them on a personal level and know what quality people they are. They care about what is happening.”
That care shows up not just in the work itself, but in the way the team approaches every interaction: proactive, solutions-focused, and always looking for ways to add more value.
THE WORK
What JT Group does for New World Lower Hutt.
Every month, JT Group’s crew completes a thorough entrance wash, keeping the most visible part of the store in top condition for the thousands of customers who walk through the doors. Once a year, the scope extends to a full building wash, roof treatment, and gutter clear. It’s a comprehensive programme that runs like clockwork. but what sets JT Group apart isn’t just the work itself. It’s what happens afterwards.
Monthly entrance wash. Regular service keeps the store’s busiest, most visible area presentable and ready for the public.
Annual building wash, roof treatment & gutter clear. A comprehensive yearly programme that protects the building’s appearance and integrity over the long term.
A report within 24 hours. After every visit, the store receives a detailed report, what was completed, where the team focussed, and any issues identified, plus open suggestions for how to improve the facility.
“Within 24 hours we get a report back saying what’s good, what’s not, where they’re focused, and what they’re doing.”
THE RESULT
A store that's always ready.
For a supermarket with 44 years of community reputation behind it, maintaining a clean, well-presented environment isn't just good practice. It's essential. JT Group has made that straightforward.
The relationship is a testament to what a truly great service partnership looks like: consistent delivery, transparent communication, genuine care, and a shared commitment to continuous improvement.
“They care about what is happening. Ray is always trying to be innovative and take the company to the next level - to improve our service and make our store even better.
JT Group’s longevity has probably been for the people that they have = and obviously the people leading it. Ray and his father have taken the company where it is.”
THE FUTURE OF SUSTAINABLE BUILDING WASHING
Let's keep your site in top condition.
From retail and high-rise to industrial and commercial, talk to JT Group about a cleaning partnership built to last.